Customer Care

Shipping

When will my product(s) be shipped?

We know that you are eager to get your products, and so our commitment is to ship your products within 1-3 business days of your purchase.

What shipping carrier do you use?

We ship via USPS because they get our products to you quickly!

Returns

How Can I Return An Item?

We want you to be completely satisfied with your order. If you would like to return a product, we are here to help. You may return an unopened or gently used product within 30 days of the ship date for a full refund on the purchase price, minus shipping and handling. Refunds will be credited to the original credit card used for payment.

To place a return, please follow these easy steps:

  • Complete the return form that was enclosed in your original order, and place it in your return package. Be sure to package and seal your return merchandise securely, and in the original package, if possible.
  • Send your package to us. We highly encourage you to ship return packages with a traceable service that provides insurance to ensure delivery. We are not responsible for any packages that become lost in transit. All returns should be mailed to:

    Sweet Spun Beauty
    Attention: Online Returns
    15760 Ventura Blvd., Suite 1560
    Encino, CA 91316

Order Status & Tracking

How can I track my order?

We know you’re anxious to receive your order! We will send you an e-mail with your tracking number within 1-3 days of you placing your order. If you have any questions about your order or need help tracking it, just send us a note and we will be happy to help you!

Ordering & Payment

What forms of payment do you accept?

We want to make it easy for you - We accept all major credit cards and PayPal.

Is it safe to order online?

Yes! Our site is monitored daily by our security team to ensure that your transactions are safe. We use the latest in software and hardware technology so you can be assured that your credit card information is secure. So, rest assured that you can shop with confidence!

FAQ

What is Sweet Spun Beauty all about?

That’s an excellent question! Sweet Spun Beauty is all about bringing you the most amazing beauty products with the best ingredients. And having fun at the same time… Beauty does not need to be boring! You can read more About Us here.

Do you test on animals?

We love animals! So, all of our products are cruelty free – yay!

Do your products contain parabens?

We care about what we put on our skin as much as you do. All of our amazing skin care products are free of yucky parabens. Whew!

Where can I purchase Sweet Spun Beauty products?

Currently, our products are only available online at SweetSpun.com, although if you feel that our products would be a great fit for a specific retail location, please reach out and let us know. You can contact us here.

Where is Sweet Spun Beauty located?

Our corporate office is located in Lovely Los Angeles, CA where our research team has access to cutting edge scientific, skin care, and beauty advancements.

Do you accept orders from customers outside the U.S.?

At the moment, we accept orders from inside the U.S., as well as Canada. We will be shipping to other beautiful countries soon.

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